FAQ

Q: What types of payment do you accept?

A: We accept all major credit cards: MasterCard, Visa, American Express, Discover.

Q: What currency are your store prices in?

A: Our store prices are in United States dollars (USD).

Q: Do you have stores or only online store?

A: We don't have physical stores yet. We only sell online at the moment.

Q: Do you ship internationally?

A: Yes, we ship to almost all over the world.

* International orders are subject to import taxes, duties, and customs, which are applied once your shipment reaches the destination country. We cannot predict what your specific charges might be. For more information on your country's custom policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information on the accepted method of payment for duties, taxes and other charges collected at the time of delivery.

Q: Do we need to sign for the shipment?

A: You don't need to sign for the shipment.


Q: Where do you ship the products from?

A: We ship from our warehouses in USA, UK, Singapore or China. We work directly with trusted suppliers around the world, which allows us to pass our savings directly on to our customers and provide them with exceptional products at very competitive prices.

We test every item and even visit factories to ensure the best quality and sustainable practices.

Q: How long before my product ships?

A: It will take 1-2 business days for your product to ship.

Q: What is the estimated delivery date (ETA)?

A: Depending on your locations, delivery may take between 7 and 15 days.In some cases, due to COVID-19 affecting the speed of work in some localities, delivery may take up to 30 days.

Please rest assured that we will send your tracking number to you as soon as it is shipped.

Q: How do I return and replace my item?

A: We strongly believe in the quality of our products. Therefore, we offer a 30-day risk-free money-back guarantee (excluding return shipping costs).

Please contact us by email at: info@ciarao.com first and we will provide you with the corresponding return address.

⚠️ Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.

⚠️ Also note that any return sent to us without having previously contacted our customer service will not be accepted.

Q: Where is my order confirmation?

A: The order confirmation email is sent to your email within 24 hours of payment. Try to check your emails for spam or the trash, as they may also be there.

Q: What if I want to cancel my order?

A: Most items processed within 6-8 hours. If you would like to cancel your order for any reason, please email us at: info@ciarao.com, within 24 hours.

Q: What if I still need help?

A: That's what we're here for. Contact us by email at: info@ciarao.com